Customer Service

We at Eduporium care about your purchase experience and strive to make it easy, convenient and secure.

Payments  |  Purchase Orders & Quotes  |  Sales Tax  | Order Verification  |  Shipping & Delivery  |  Returns  |  Return Request Form

 

Acceptable Payment Methods

Eduporium accepts payments by:

  • Visa
  • Master Card
  • Discover
  • American Express
  • PayPal

No surcharge is added for purchases made through www.eduporium.com

If the order status is "Pending," it means that we've received your order, but your payment has not yet been processed. 

Purchase Orders and Requests for Quotes

Eduporium is the place to get educational technology products that fit the needs of Education and Corporate customers. We have a wide selection of technology for your facility or organization. Don't see it on our website? Contact us! Click here for more information about submitting purchase orders.

To request a quote or submit a PO, please call us at 1-877-252-0001 or email sales@eduporium.com and we'll be here to assist you.

Sales Tax

We collect sales tax as applicable. The tax is not a VAT, and cannot be recovered by non-USA visitors when returning home.

Tax Exempt

Government, education, non-profit organizations, public charities, churches and other religious organizations usually qualify for tax-exempt purchases. Once approved, customers may make tax-exempt purchases on behalf of their organizations online at www.eduporium.com.

To apply for a Tax-Exempt account, please call us at 617-600-7230 and we'll be here to assist you.

Order Verification Process

Some orders are subject to Eduporium's verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order information is legitimate. This generally requires a simple call-back.

If your order requires verification, we will contact you via the phone number you provided us in your order. If we cannot get a hold of you via phone, we will send you an e-mail to give us a call. 

We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.

Shipping & Delivery

FREE STANDARD SHIPPING FOR ORDERS OVER $50

Orders usually ship within 1-2 business days. 

We have three choices for shipping in the contiguous United States. 

  • Standard Shipping rates start at $5, and should typically arrive within 5-7 business days*
  •  
  • Expedited Shipping rates start at $10, and should typically arrive within 3-5 business days*
  •  
  • Two-Day Shipping rates start at $25, and should typically arrive within 1-2 business days*
  •  

USPS

  • Shipments to P.O. Box addresses can be shipped via US Postal Service (USPS) only.
  • A signature may be required depending on the type of delivery.
  •  
  •  

FedEx / UPS

  • A signature may be required upon delivery (at the discretion of the carrier's delivery driver and depending on your location).
  • A signature will be required for all orders over $500.
  • Packages cannot be rerouted or picked up from carrier.
  •  

International Customers

  • We currently don't offer international shipping, but we're working on that! So please send us an email at support@eduporium.com, and let us know if you would like Eduporium to ship to your country.
  •  

*We will notify you by phone or email should your order be delayed.

 

Return Policy

We want you to love your new Eduporium purchase! We also understand that sometimes things don't work the way you thought it would or you just don't want the item anymore. It's okay, we're here to help! 

Please contact us at support@eduporium.com or call us at 1-877-252-0001 if you would like to request a return on an order you've made with us. Alternatively, you can also fill up the form below to expedite the return process.

 

Conditions

You can return or exchange almost everything within 21 DAYS from your date of purchase for a refund. 

We accept returns on the following:

  • Factory Sealed Items (in fully resellable condition - i.e. no stickers, markings, etc.)
  • Defective or Dead on Arrival (DOA) Items
  • Incorrect Items Delivered
  • Open Box Items (Items you've ordered, but no longer want)*

*There could be a 10% restocking fee depending on the item to be returned.

You can NOT return:

  • Electronic Software Download (ESD) Purchases
  • Original Equipment Manufacturer (OEM) Products
  • Special Order or Custom Order Items
  • End-of-Life Products

Please contact us first to arrange a Return Merchandise Authorization (RMA) with us prior to sending any returns back to us.

If you're returning a product within the guidelines of this policy, you will receive a full order refund minus the cost of shipping. If the return is a result of our error, we will be responsible for the return shipping cost.We recommend using major shipping services, such as USPS, UPS, or FedEx and obtain a tracking number for your shipment.

Refunds

Refunds on returned items will be issued in the same payment form made at the time of purchase. Once we receive and inspect the product, we will credit your account. Please allow 5-7 business days from the time we receive the returned item(s) for the credit to be applied to your bank account. 

Business days are defined as Monday through Friday, except holidays.

Exchanges

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed. Business days are defined as Monday through Friday, except holidays.

The following items cannot be returned due to manufacturer restriction:

  • Acer, Avid, Brother, National Instruments, SolidWorks, Sony hardware, Wacom Cintiqs, Wacom refurbs, Wolfram
  • Any item that has been discontinued by the manufacturer
  • Zip Discs, Recordable CDs/DVDs, Ink Cartridges, Paper, Toner for fax machines and printers, or any other consumable product
  • Any Electronic Software Download (ESD) purchase
  • Any volume license purchase
  • Any OEM product

______________________________________________________________________________________________________________

If you have other questions or need help with something else, you can contact us via the following methods:

Phone: +1 617.600.7230
Toll Free (US Only): 1.877.252.0001
Fax: +1 617.977.0980
 
Please fill out the form below to request a Return Merchandise Authorization (RMA).
 
You can also request a return by emailing us at support@eduporium.com or calling us at 1-877-252-0001.