Returns Request Form

If you have other questions or need help with something else, you can contact us via the following methods:

Phone: +1 617.600.7230
Toll Free (US Only): 1.877.252.0001
Fax: +1 617.977.0980
You can return or exchange almost anything you’ve bought from us within 21 DAYS from your date of purchase and receive a refund. 
We accept returns on the following:
  • - Factory Sealed Items (in fully resellable condition - i.e. no stickers, markings, etc.)
  • - Defective or Dead on Arrival (DOA) Items
  • - Incorrect Items Delivered
  • - Open Box Items (Items you've ordered, but no longer want)*
*There could be a 15% restocking fee depending on the item to be returned.
You can NOT return:
  • - Electronic Software Download (ESD) Purchases
  • - Original Equipment Manufacturer (OEM) Products
  • - Special Order or Custom Order Items
  • - End-of-life Products
Please fill out the form below to request a Return Merchandise Authorization (RMA).
You can also request a return by emailing us at or calling us at 1-877-252-0001. If you' are returning a product within the guidelines of this policy, you will receive a full order refund minus the cost of shipping. If the return is a result of our error, we will be responsible for the return shipping cost. We recommend using major shipping services, such as USPS, UPS, or FedEx and obtain a tracking number for your shipment.